Q: I received a package. Upon examination I found a broken ceramic vase. Should I place a claim with the carrier or return it to ReallyGreatGifts.net ?
A: Please contact Customer Service .
Q: What procedure do I follow if I place a claim for a lost shipment and it arrives soon after?
A: Please notify ReallyGreatGifts.net immediately so we can close our files without continuing unneccessary expenses for ReallyGreatGifts.net and the carrier.
Q: My order has been lost. I need it now. Can't you just send a duplicate?
A: UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request.
Q: I received a watch that doesn't work. I bought it 3 weeks ago and didn't realize it didn't work properly until I sold it to a customer. What's the procedure on this?
A: Any watch received in a defective condition that doesn't show signs of wear, which is returned to ReallyGreatGifts.net within 30 days of purchase date in its original display box, can be returned to ReallyGreatGifts.net for credit or replacement. A Return Authorization Form must be used as no merchandise can be returned to ReallyGreatGifts.net without prior consent from ReallyGreatGifts.net .
Q: My customer wore the defective watch and it does show signs of wear. Won't you repair it?
A: Yes. Any defective watch purchased from ReallyGreatGifts.net that shows signs of wear will be repaired free of charge, providing it was purchased within the previous 30 days. Proof of date and purchase (your invoice) must be included, as well as a note saying the watch is defective, with a brief explanation if necessary. Send to:
Customer Satisfaction
105 Lexington Pass,
Peachtree City,
GA 30269-3285
Q: What if the watch was purchased longer than 30 days previously?
A: Any watch purchased more than 30 days previously which has not been worn, must be accompanied by the service fee and the Guarantee Certificate which is included with each watch. Send to:
Customer Satisfaction
105 Lexington Pass,
Peachtree City,
GA 30269-3285
Note: For More Information Regarding Customer Satisfaction Warranties and Guarantees, please refer to the last page of the World of Products catalog.
Q: If a 14K gold item is $39.95 or less, is it covered by the costume jewelry guarantee?
A: No. All 14K gold jewelry is covered by the 14K gold warranty regardless of cost.
Q: What can I do to help ReallyGreatGifts.net lower my prices by reducing returns, yet not absorb a loss myself?
A: Get jeweler's cement. If a stone falls out of a jewelry setting, a dab of cement will save you, your customer and ReallyGreatGifts.net a lot of time and money. A chipped ceramic or porcelain item can be made to look like new by cementing the piece back. ReallyGreatGifts.net has determined that 80% of damaged returns can be restored and sold as new or as slight seconds with minor work! Offering a slightly defective product at a reduced price brings you a satisfied customer who got a bargain.
Q: Your costume jewelry guarantee is really great! This guarantee offers replacement regardless of reason for only a small service fee. Do you have a similar guarantee for the 14K gold jewelry?
A: ReallyGreatGifts.net offers a separate warranty for 14K and 10K gold jewelry. Gold and gems are by far the biggest cost factor in 14K/10K gold jewelry compared to labor for costume jewelry.
The only feasible guarantee we can offer for 14K/10K gold jewelry is to guarantee that it's exactly as described. Money will be refunded if the 14K/10K gold jewelry is returned in perfect resalable condition, exactly as received and unused, within 10 days of receipt. There is no restocking fee when 14K/10k gold jewelry is returned under the conditions of the guarantee.